University of Hawaii, Honolulu, HI

B.S., Computer Science (expected Fall, 2024)

Hawaii Pacific University, Honolulu, HI

M.S., Information Systems (graduated Spring, 2004)

University of Hawaii Kapiolani Community College, Honolulu, HI

A.S., Information Technology (graduated Summer, 2001)

University of Hawaii, Honolulu, HI

B.A., Spanish (graduated Fall, 1998)

IT Specialist, UH Manoa College of Social Sciences ACCESS (Advising, Civic and Community Engagement in the Social Sciences)

Provide IT support to ACCESS advising and engagement initiatives and projects

• Wrote SQL code to migrate legacy solutions to be more robust and scalable
• Implemented a paperless solution according to university, state, and federal guidelines
• Part of college's collaboration team to transition paper processes to electronic workflow

IT Specialist, UH Manoa Colleges of Arts and Sciences Student Academic Services (CASSAS)

Provided IT support to CASSAS advisors, staff, and student assistants

• Troubleshoot software, hardware and networking
• Planned, created, tested, and implemented software according to advisor's specifications
• Supervise and managed computer student assistants tasks and projects

IT Specialist, Windward Community College

Provided IT help desk support to the entire campus

• Troubleshoot software, hardware and networking
• Planned and implemented hardware replacement and rolldown schedules
• Planned and implemented computer OS and software refreshes performed every semester
• Supervise and managed computer student assistants tasks and projects

IT Consultant, Susan Ma

Created IT solutions for clients

• Met with clients to gather software needs and requirements
• Wrote code, tested, and modified software solution
• Wrote deliverables and documentation

IT Specialist, Oceanit Laboraties

Provide IT help desk and software support for main and neighbor island offices

• Troubleshoot software, hardware and networking
• Met with clients to gather software requirements
• Wrote and tested code according to software requirements
• Wrote software documentation and deliverables